Placing Orders

To place your order or for any general inquiry and custom finishes please contact us at hello@maekdesignstudio.com or through our contact form here.

Customizations

We offer a limited amount of customization options within our line of furniture on a case-by-case basis. If the requested customization is approved, there may be an added charge to the final price. Please email hello@maekdesignstudio.com or send us a message here to inquire about customization of any pieces on our website.

Return Policy

Due to the nature of our made-to-order work, all sales are final. Returns, refunds, and exchanges will not be provided. Once your order is placed and the non-refundable deposit of 50% is paid, cancellations are not permitted. All pieces are crafted with the utmost care and are thoroughly inspected before shipping, however if any damage is incurred during the shipping process please let us know within 48 hours of the delivery date and we will work with you to determine the best solution!

Warranty

We provide a 1 year warranty on all furniture pieces for structural failures or defects. If such a problem does arise with your piece, please reach out to us at hello@maekdesignstudio.com so we can assist you in the best way possible. This warranty does not include any changes in patina or any damage to any finishes due to improper care involving harsh cleaning products or any everyday wear and tear such as stains from moisture left on a surface by the user or scratches, dents, damage caused by exposure to weather or improper environment, or repair work/restoration.

Payment Terms

Once you’ve found the piece you like, email us at hello@maekdesignstudio.com or use the Inquire button on the product page. We will answer any questions you have and discuss any potential customizations for your piece. We will then send you an Order Form to complete along with a partial invoice of 50% of the final price. This 50% non-refundable deposit is required in order to begin the order process. You will receive an update when the piece(s) is finished and a final invoice with the remaining 50%. The final payment is required before the item is shipped or picked up. Preferred method of payment is E-transfer (within Canada), however we also accept the following with an added fee of 2.9% to the final total: Visa, Mastercard, Discover & Apple Pay.

Shipping

Our pieces are available to ship internationally or for pick up if you’re local. Shipping will be calculated depending on location, size and weight of the piece(s) being shipped. We will do our best to ensure that only the best insured shipping methods are utilized, but we cannot be held responsible for any shipping-related issues such as delays, loss, or otherwise. Clients are welcomed to contract or arrange their own shipping if desired.

Prop for Hire

Hirers are responsible for all objects from the moment they leave MAEK Design Studio and until they are returned. Hirers are responsible for insuring all hired objects and are liable for any damages, loss, or theft and will be charged for the full value amount. Hires must return the hired props within the agreed upon timeframe written in the Agreement between MAEK and Hirers or an added 10% late charge will be billed back to the Hirer for every additional day. Payment is due in full before the items are picked up by Hirers.

Onsite Prop Styling Service

Payment/Booking: 50% of the fee is due when booking the date, 25% the day before the photoshoot/styling service, and remaining 25% will be invoiced after the photoshoot is complete.

Any pieces damaged or broken on site NOT by a MAEK team member will be charged to the Designer/Hirer at the item’s full value listed in the Agreement.